OtherPlay is a UK casino sister-sites research publication. Questions, corrections and requests reach the team by email. Messages are read by the people who write and check the pages.
General Enquiries
For questions about the site, its research or a specific page, email hello@otherplay.co.uk. A message that names the page and the section it refers to is answered faster.
Corrections and Inaccuracies
Operators change bonus terms, licences and ownership without notice, so a figure may go out of date. A reader who finds an inaccuracy can email hello@otherplay.co.uk with the page address, the statement concerned and a source that supports the correction. The page is checked against that source and corrected, and its last-updated date changes with it.
An operator may submit a factual correction with supporting documents. Requests to change an assessment, a score or the order of listings are not accepted. The Editorial Policy explains why.
Privacy Requests
Requests to access, correct or delete personal data, and questions about how data is handled, go to privacy@otherplay.co.uk. OtherPlay acknowledges a message within 5 working days and responds in full within 1 calendar month. The Privacy Policy lists every right and how to use it.
Partnerships and Advertising
Commercial enquiries go to hello@otherplay.co.uk with the subject line "Partnership". A partnership does not buy a score, a position or the removal of a finding. The Affiliate Disclosure explains how the site earns revenue.
Player Complaints About Operators
OtherPlay is a research site and not a casino. It cannot access accounts, recover funds or resolve a dispute with an operator. A player with a complaint should start with the operator's own complaint process.
- UK-licensed operators must offer access to an approved independent dispute resolution service, such as the Independent Betting Adjudication Service (IBAS).
- Operators licensed outside the UK, such as in Curaçao, fall outside UK dispute services. Their own complaint process is the first route, and escalation options are limited.
- The UK Gambling Commission does not resolve individual disputes, but it takes reports about licensed operators.
Support for Gambling Problems
A reader concerned about their gambling can call the GamCare National Gambling Helpline on 0808 8020 133, open 24 hours a day. The Responsible Gambling page lists further services, including GamStop, BeGambleAware and Gamban.
Response Times
General messages receive a reply within 5 working days. Privacy requests follow the timings above. OtherPlay does not offer telephone support.